Terms of Service

1. Accounts

You must provide accurate, current and complete information when creating an account and keep it up to date. You are responsible for safeguarding your account credentials and for all activity that occurs under your account. Notify us immediately at support@cloudone.ng if you suspect unauthorized access.

2. Domain Registration Services

CloudOne acts as a reseller of domain registration services through accredited domain registrars. Domain registrations, renewals and transfers are subject to the policies of the relevant domain registry and registrar, including ICANN policies for generic top-level domains and the applicable country-code registry's policies for country-code domains (such as .ng).

• You are responsible for providing accurate WHOIS/registrant information and keeping it current. Inaccurate information can result in suspension or cancellation of a domain by the registry.
• A domain is not considered registered, renewed or transferred until we have received full payment and confirmation from the registry.
• WHOIS privacy protection, where offered, hides your personal contact details from the public WHOIS database but does not guarantee anonymity, and may not be available for all TLDs.
• Some country-code TLDs may take longer to activate while the registry processes the request, and may carry additional eligibility requirements set by the registry.

3. DNS Management

We provide tools to manage DNS records for domains registered or hosted through the Service. You are solely responsible for the accuracy of the DNS records you configure. DNS changes may take time to propagate and we do not guarantee a specific propagation time.

4. Fees, Payment & Billing

Prices are shown in Nigerian Naira (NGN) unless stated otherwise and may change at any time; a price change does not affect an order already paid for. Payments are processed through third-party payment gateways (which may include Paystack, Flutterwave, Nomba, Interswitch, OPay or Paga, depending on availability). We do not store your full card or bank account details — these are handled directly by the payment gateway.

Invoices are issued for each order and renewal. You are responsible for paying all invoices by their due date. Unpaid invoices may result in suspension of the related service, including a domain lapsing at expiry.

5. Renewals & Auto-Renewal

We send renewal reminders ahead of a domain's expiry date. If auto-renew is enabled, we will attempt to charge your saved payment method or issue a renewal invoice before the domain expires. It is your responsibility to ensure a domain is renewed on time — we are not liable for the loss of a domain that is not renewed, including where a renewal reminder is not received or a payment fails.

6. Refunds & Cancellations

Due to the nature of domain registration (funds are typically committed to the registry immediately), domain registration, renewal and transfer fees are generally non-refundable once processed, except where required by law or at our discretion (for example, a failed registration where funds were never committed to the registry). Refund requests should be raised through a support ticket.

7. Acceptable Use

You agree not to use the Service to:

• Violate any applicable law or regulation, or infringe on the rights of a third party (including intellectual property and privacy rights);
• Distribute malware, conduct phishing, or engage in any other fraudulent or deceptive practice;
• Send unsolicited bulk communications (spam) or abuse DNS/hosting resources in a way that disrupts other users; or
• Attempt to gain unauthorized access to our systems or another user's account.

We may suspend or terminate access to the Service, including a domain, if we reasonably believe this section has been violated, or in response to a valid legal or registry-level request.

8. Third-Party Services

The Service relies on third-party registrars, domain registries, payment gateways and other providers to operate. We are not responsible for outages, errors or policy changes originating from these third parties, though we will make reasonable efforts to keep you informed and to assist in resolving issues that affect your account.

9. Disclaimers & Limitation of Liability

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied. To the maximum extent permitted by law, CloudOne and its officers, employees and agents will not be liable for any indirect, incidental, special or consequential damages, or for loss of data, revenue or business opportunity, arising from your use of the Service. Our total liability for any claim arising from these Terms is limited to the amount you paid us for the specific service giving rise to the claim in the twelve (12) months preceding the claim.

10. Termination

You may stop using the Service at any time. We may suspend or terminate your account for a breach of these Terms, non-payment, or as required by a registry or law enforcement request. Termination does not entitle you to a refund of fees already paid, except as described in Section 6.

11. Governing Law

These Terms are governed by the laws of the Federal Republic of Nigeria, without regard to conflict of law principles. Any dispute arising from these Terms will be subject to the exclusive jurisdiction of the courts of Nigeria, except where a domain registry's own dispute resolution policy (such as the UDRP) applies to a domain name dispute.

12. Changes to These Terms

We may update these Terms from time to time. Material changes will be reflected by updating the "Last updated" date above, and, where appropriate, notified to you by email. Continued use of the Service after a change takes effect constitutes acceptance of the revised Terms.

13. Contact Us

Questions about these Terms can be sent to support@cloudone.ng or raised through a support ticket.